Clear help before, during, and after your order. Start here for shipping updates, damaged packages, incorrect items, and return questions.
Shipping and return options depend on the item, its condition, manufacturer restrictions, and how the order was fulfilled. Contact Motosports MD first so our team can review the order and give you the correct next step.
Do not ship a return without authorization. Unapproved packages may be delayed or sent back to the sender.
START A SHIPPING OR RETURN REQUEST →Tracking is provided when it is available. Delivery timing varies by item, carrier, destination, and whether the order contains a special-order or oversized product.
Return eligibility is reviewed individually. Send us the order number, item, reason for the request, and photos when condition or damage is involved.
If something arrives damaged, incomplete, or different from what you ordered, contact us as soon as possible so we can document the issue and help resolve it.
Motorcycle pickup, delivery, and freight arrangements are handled directly with Motosports MD. Contact the shop before ordering if you need delivery details or timing.
Contact the Medina team and we’ll review the order with you.